Shout out today to the state of Minnesota, whose officials (OK maybe not every official) are taking the lead in trying to wipe out the terribly unfair process known as mandatory binding arbitration.
In 2009, we covered the “consumer protection lawsuit by Minnesota Attorney General Lori Swanson” which had “resulted in arbitration behemoth, the National Arbitration Forum (NAF), pulling out of ‘the business of arbitrating credit card debts and other consumer collection disputes nationwide’”
So we were delighted to see AG Swanson as a lead witness in yesterday’s U.S. Senate Judiciary Committee hearing called “Arbitration: Is It Fair When Forced?”, presided over by U.S. Senator Al Franken (D-MN), probably the Senate’s single best advocate for consumers on this issue. Here’s the web cast.
As the Minneapolis Star-Tribune reported,
Minnesota Attorney General Lori Swanson criticized the mandatory arbitration industry Thursday in testimony before a U.S. Senate panel.
The hearing was held by Sen. Al Franken, D-Minn., a critic of mandatory arbitration and author of legislation limiting its use in workplace disputes involving defense industry workers. Also present was Sen. Amy Klobuchar, D-Minn.
Swanson, who has testified in Congress before against mandatory arbitration, cited her 2009 suit against the Minnesota-based National Arbitration Forum (NAF), the nation’s largest consumer arbitration company.
The suit alleged pervasive bias against consumers by a private dispute resolution company that is “in essence an arm of the collection industry.”…
According to Swanson, millions of people give up their legal rights because of "fine print" language in consumer contracts.
We wish this was all it took to protect consumers from these clauses - smart state AG’s - but unfortunately, we have a U.S. Supreme Court determined to step in the way. In fact, this week the court heard yet another case involving anti-consumer arbitration ("The Supreme Court justices asked the question half a dozen ways: When Congress writes legislation that says, 'You have a right to sue,' why doesn’t that mean that consumers have a right to file a lawsuit in court?). The case prompted this editorial today from the New York Times, which explains the case pretty well:
The question of how far companies can go in taking away their customers’ right to sue returned to the Supreme Court this week. The case involves a subprime credit card company called CompuCredit, which was sued by three customers in federal court for deceptive practices under the 1996 Credit Repair Organizations Act.
The company argued that they were barred from bringing lawsuits because their contract allowed them to enforce their rights only through arbitration, which prevents them from having their dispute resolved by an impartial judge and jury in a public court.
The act was passed to shield people from companies making bogus promises of credit repair. It says: “You have a right to sue a credit repair organization that violates” the act and a “waiver by any consumer of any protection” shall be “treated as void” and “may not be enforced by any federal or state court or any other person.” Despite that clear language, CompuCredit’s lawyer insisted that the wording is not “sufficiently explicit” to create a right to sue if a contract contains an arbitration clause.…
In AT&T Mobility v. Concepcion in the spring, the court’s conservative majority upheld an arbitration clause in a cellphone contract that forced consumers to waive the right to take part in a class action. The case drew attention to the wide corporate effort to have a privatized system of justice barring people from their day in court. In this case, the justices should rule that a statute explicitly creating a right to sue trumps a contract allowing only arbitration.
Yes, you would think.



