ThePopTort

September 11, Two Memos

Twenty years ago, the PopTort’s offices (at the Center for Justice & Democracy) were just blocks from the World Trade Center. As part of what we remember that day and during that month, here are two emails that we sent to CJ&D’s friends in September 2001. We weren't sure we'd make it but we did, thanks to all the wonderful support we received. We are grateful. (Photos are near CJ&D offices, taken by Joanne Doroshow, September 16, 2001.)

Memo 1

To: Friends of the Center for Justice & Democracy
From: Joanne Doroshow, Executive Director
Re: An overwhelming experience
Date: September 16, 2001

Our office is several blocks from the World Trade Center, and I went there today (Sunday) for the first time since September 11 to retrieve some things.  I was allowed there because we are in an area, close to the New York stock exchange, that is in relatively good shape. It was an overwhelming experience.  The air was bad, buildings were still covered in soot, police, utility workers, troops in camouflage wearing gas masks were everywhere.  I left the area as quickly as I could. 

Our hearts go out to our Lower Manhattan neighbors who lost so many people.  We are also terribly sad for the small businesses that may not survive, like our printer, Fitch Graphics, almost directly across the street from the WTC, and Big Apple Copy Center, also very close to the towers.  The people who work there are wonderful -- both had been doing major jobs for us at the time of the disaster. 

In addition, several Center for Justice & Democracy supporters have law offices in the direct vicinity of the WTC.  Out of respect for their privacy, I won’t mention their names here.  But please know that for now, the lives of everyone working in this area has been monumentally changed. 

I would like to note with special appreciation the staff of the New York State Trial Lawyers Association, whose offices are 3 or 4 blocks from the WTC.  Last Tuesday morning, I was on my way to check our post office box mail when the planes crashed into the WTC.  Our post office, Church St. Station, is right across the street from the WTC.  I ran to the NYSTLA office because it was very nearby -- closer than my own office -- and stayed with the staff through the harrowing collapse of the WTC, our eventual evacuation and the 5 hour ordeal to get uptown and home. 

After the first building collapsed, NYSTLA staff opened their offices to people from the street who were trying to escape suffocation.  They ushered people into their CLE classroom, offering them water, snacks and access to news.  At the time, NYSTLA staff did not know whether there would be enough oxygen for themselves, let alone another 50 people.  But they allowed people in nonetheless, keeping them safe through the second building collapse, and until NYSTLA eventually evacuated. The NYSTLA staff deserves to be commended for this. I thank them very much. 

Like all businesses and non-profit groups around us, our work routine has been permanently disrupted and only time will tell what the lasting damage may be.  I hope not much, but we may need to call on our friends for a little help.  At a minimum, some of our work has been put on hold.  But we hope to be back in our offices, full-time, later this week.  Thanks so much to everyone for their thoughts and concerns.

Memo 2

To: Friends of the Center for Justice & Democracy
From: Joanne Doroshow
Re: An Update
Date: September 21, 2001

Lower Manhattan is gradually coming back.  For the first time, I saw no troops on my way to work this morning.

Yesterday was the first day one could get close to the World Trade Center area, especially the Southeast corner.  It's hard to describe so I won't try.  I was there because it's where the subway stopped.  Sadly, this is our neighborhood.  Still no electricity on one side of the street.

As far as our post office is concerned, that's over.  It will be at least a year before that opens again.  Miraculously, the building is still standing.  We must go to the main post office -- 33rd. and 8th Ave. -- to get our mail now.  But when I went there yesterday, even though I had to stand in a long line, it was all worth it when the goofy guy I usually deal with at our old post office appeared.  I was just so happy to see that he made it.  Same goes for our printers who came by yesterday.  They have a satellite office and they are trying to survive. Their main offices were destroyed, and their employees witnessed horrors that are unbearable to mention, but tragically not unusual.

There's been a noticeable change in all New Yorkers.  As someone said, people seem human again.  Everyone's helping everyone, no one complains.  But there's also an quiet sadness over everyone and everything, especially down here.

We are all back to work again.  Our phones and email work intermittently, so if you are having a hard time getting through, please keep trying.  Hope all is well where you are.

Get Ready for the Next Great Insurance Escape

The trailer isn’t out yet for the Hurricane Ida sequel to the “The Great Insurance Escape” (not to be confused with the “1963 American epic adventure suspense war film”). “Horror” is a more apt genre for this film, and it’s one we’ve seen many times before.

Here’s a synopsis: policyholders who dutifully pay premiums for years, expecting claims will be paid when a catastrophe hits (like a hurricane or a pandemic) find insurers denying claims and forcing policyholders into court. And the pleas of public officials – even U.S. Presidents – to insurance companies to quickly pay these claims, are proven worthless.

In this true film, former bully-in-chief Donald Trump is no match for the profiteering bullies at the property-casualty insurance industry. Back in April 2020, he urged companies to pay COVID-related business interruption claims, saying,

“You have people that have never asked for business-interruption insurance, and they’ve been paying a lot of money for a lot of years for the privilege of having it… And then when they finally need it, the insurance company says, ‘We’re not going to give it.’ We can’t let that happen.”

Oh, but it did happen. Businesses collapsed and insurance industry profits soared. (Learn more here.)

President Biden has pushed harder against this industry. For example, in a disaster as devastating as Hurricane Ida, the availability of insurance can literally become a matter of life or death, especially regarding the promise of temporary living expenses under “loss of use” clauses in homeowners policies, which many residents have. Following Ida, Biden was able to get a concession from at least a few companies that they won’t misuse their power to deny living expenses to those who voluntarily evacuated. He also said,

"I'm calling on private insurance companies: Don't hide behind the fine print and technicality. Pay what you owe your customers, cover temporary housing costs in national disasters and help those in need. That's what we should all be doing now.”

We should, but they won’t. Hiding behind fine print is essentially their business model. Take hurricane policies. The common understanding of a hurricane is a windstorm generating copious amounts of water. Homeowner policyholders who want to make sure they’re covered if a hurricane hits often sign “hurricane endorsements” with clearly labeled “hurricane deductibles,” thinking they have full coverage beyond the deductible in the event of a hurricane. They would be wrong. Elsewhere in those very same policies, insurers will expressly exclude payment for flood damage in all of these policies. To get flood insurance, homeowners must purchase separate policies from the federal flood insurance program. Except if someone is living in an actual flood plain, an insurance agent probably won’t explain any of this.

In 2005, immediately following Hurricane Katrina , many individuals were left destitute, without food, water or a roof over their heads. The insurance industry quickly denied responsibility for most of the damage its policyholders were suffering, wasting little time disseminating the message that most damage was flood-related, whether or not it was, and claiming it would not be responsible for this. The entire world watched this horror unfold on their television screens.

Fast forward to this year’s Hurricane Ida. Bob Hunter of the Consumer Federation of America explained the situation today:

Fortunately, Louisiana has one of the highest percentages of residents who carry flood insurance in the nation so most people who had flood damage from this storm in Louisiana will be covered by flood insurance.  Almost all wind-damaged homes have homeowners policies covering wind but insurers have been steadily increasing hurricane wind coverage deductibles and imposing other, sometimes draconian, homeowners insurance policy limitations. This shift of costs to consumers under homeowners insurance policies may take some by surprise, since disclosures of coverage changes are often buried in renewal paperwork that consumers may not understand or even read. Because so many consumers in Louisiana experienced severe claims problems in the wake of Hurricanes Katrina, we urge homeowners dealing with losses caused by Hurricane Ida to be vigilant with their insurance companies, including the insurers settling National Flood Insurance claims, to ensure that that they receive a full and fair settlement.

As to how we might expect insurers to behave towards East Coast policyholders devasted by Hurricane Ida’s massive flooding, let’s look back to 2012’s Superstorm Sandy. As we wrote in 2013:

Homeowners whose lives were shattered by Superstorm Sandy are still engaged in perpetual battles with insurers to get their flood insurance claims properly paid.  The situation is no better for homeowners claiming under their non-flood policies, with insurers putting homeowners’ money into escrow accounts and then micromanaging repairs. Writes one policyholder, “No matter insurance company has documentation already and has approved repairs. No matter repairs have been made and homeowner just wants reimbursement.… TD Bank has this policy. So does Wells Fargo. Problem is you don't know this until u go to deposit insurance check.”

Yet the problems were worse than we could have imagined. As we wrote in 2016 after an expose by 60 Minutes:

Two and a half years after Hurricane Sandy, “[t]housands of [victims'] claims have still not been resolved and there is evidence that many homeowners were victims of what appears to be wide-scale fraud where original damage reports were later changed to make it look like the damage wasn't as bad.” The facts uncovered in this piece are horrendous.

Certainly, we commend both President Biden and consumer groups trying to help. Their assistance and advice are critical. And right now, the media spotlight is shining on the insurance industry, which might incentivize them to do the right thing for a little while. But once the cameras are gone, victims of these catastrophes may be left to struggle on their own, once again.

Patients and Andrew Cuomo – Our Parting Shot

As New York City residents, we at ThePopTort were mesmerized by part 1 of Spike Lee’s astonishing NYC Epicenters 9/11-2021½, which began airing last night on HBO. But I fully understand if you missed it. It was a bit like watching someone else’s home movies. Also, it forces us to rehash the horrors of a few unpleasant characters  - although seeing the hilarious way Spike chyroned “a certain former President from Queens” was worth the whole thing. There’s actually a lot of humor in this series.

Peppered throughout, of course, is New York Governor Andrew Cuomo, who leaves office today. Just like his dad Mario, Andrew used his (10!) years as governor to do damage to the rights of patients harmed by negligent health care. This mission of his began as soon as he stepped into office and ended with the pandemic. ThePopTort was there for all of it so we decided that now would be a good time to do an Andrew Cuomo retrospective. For history, you know.

Within weeks of taking office in 2011, Andrew set up a task force under the guise of Medicaid “redesign,” primarily as a ruse to give New York’s powerful hospital lobby a way to force “tort reform” onto injured patients when clearly such laws would never pass on their own. The task force “recommendations” were two-fold: a $250,000 cap on non-economic damages, and a state fund to pay for the medical care of babies catastrophically harmed due to negligence at birth. Note that qualifying families would have to have already won their legal case and should already be entitled to full compensation. Instead, these families would have to beg the fund for money. Imagine putting such additional burdens on families that already face unimaginable challenges caring for a profoundly disabled child - while leaving the responsible hospital essentially off the hook.

Cuomo’s task force team, dominated by his hospital friends who would financially benefit from these laws, met secretly and made recommendations that went straight into the governor’s budget. The Center for Justice & Democracy filed an ethics complaint against Cuomo’s task force for this. His response was two-fold: publicly attack and try to bully CJ&D via his large bully brigade; privately, feeling the political heat, pull the damages cap out of this budget. But unfortunately, the baby fund stayed. It’s really what the hospitals wanted anyway.

Once the hospitals got their big prize, things calmed down a bit. Not completely, of course. For example, we wrote about how Cuomo later stuck a provision into his executive budget to make it easier for incompetent doctors to hide their malpractice records. But at least “tort reform” seemed to be off the table for a while.

Then came COVID. Cuomo almost immediately immunized hospitals and nursing homes from liability during the pandemic, slipping this immunity law into his budget at a time when almost no one noticed – except, of course, his hospital lobbyist friends who wrote it. This, by the way, included hospital systems that kept suing patients throughout the pandemic over unpaid medical bills. Cuomo’s immunity law became the blueprint for many states, often expanding immunity even beyond New York’s law with disastrous results particularly for nursing home residents. Cuomo's friends also went to Washington to help Sen. Majority Mitch McConnell write a national immunity bill. McConnell then held the nation hostage by demanding that Congress pass corporate immunity before allowing the country to get any stimulus relief.

Fortunately Cuomo’s friends didn’t get their way in DC. Their NY law was eventually reversed by the NY legislature and Cuomo’s nursing home legacy, as bad as it looks now, has yet to be finally written. But he’s finally out. Or as CJ&D Executive Director Joanne Doroshow put it to Mr. Cuomo back in 2011, “after you apply the facts to the law, that sound you'll hear is the steel trap closing on you.”

See ya!

A Civil Justice Story

Today, I’m reminded of that old-timey cop film/TV show called The Naked City, which famously ended the film and each episode with the line, "There are eight million stories in the naked city. This has been one of them." That’s more or less the context for today’s PopTort. There have been millions of notable civil justice cases brought over the years. This is one of them.

Before we get into the case, let’s talk briefly about the importance of the contingency fee system (and for more on that, see this study from Center for Justice & Democracy.). This unique fee system provides those with injury or death cases, regardless of their financial means, with access to an attorney. The attorney takes a case without charging any money up front and is paid as a percentage of any successful judgement or settlement – the standard percentage being one-third.

Many state laws unfairly and arbitrarily limit these fees, which make it impossible for attorneys to take certain cases. But it is also true that sometimes, trial lawyers voluntarily reduce their fees in order to help a client obtain an better settlement. That’s according to research from Professor Herbert Kritzer, the leading academic on contingent fee representation. His work can be found in Seven Dogged Myths Concerning Contingency Fees.

For injured victims, a better settlement doesn’t always mean more money even though a smaller monetary settlement means less money for both them and their attorney. Americans often sue for reasons that have little to do with money. Many sue primarily to hold a wrongdoer accountable, forcing them to make changes to their dangerous product or unsafe practice so others don’t have to suffer. That is also why many attorneys take such important cases - to make a difference. Many examples of such cases can be found LIFESAVERS 2021, which documents and explains how lawsuits and the tort system can lead to important changes that protect us all from dangerous or illegal practices.

One area where lawsuits can be particularly important is when it comes to exposing and hopefully stopping law enforcement practices like excessive force and brutality. One such case caught our eye recently. It concerns the settlement agreed to by the family of 38-year-old Jacob Bauer, whose 2018 death at the hands of Pleasanton California law enforcement involved horrendous instances of excessive force, brutality and misconduct.

Jacob was an individual who had been sliding into severe mental illness to such an extent that his worried parents, John and Rose Bauer, took the extraordinary step of alerting local police about it – four times. Their fear was that “their son would be hurt or killed if he ever came in contact with officers. They pointed out two other mentally ill men had been killed by Pleasanton police officers in the previous two years.”

Three days after the Bauers last met with police, who told them “not to worry,” police officers killed Jacob. This occurred after an incident at a grocery store where Jacob was acting erratically. “[O]fficers handcuffed him, took him to the ground, tased him, punched him, and piled on top of him while he laid in the prone position.” He was “also restrained in a full-body wrap with a spit mask and at one point had eight officers leaning on him.”  When he screamed he couldn’t breathe, the officers essentially mocked him. Then he died.

The Bauers sued. John Bauer also began “going to City Council meetings to speak about de-escalation training for officials who interact with the mentally ill,” according to one of attorneys, Gary Gwilliam. So when Pleasanton agreed to settle the case for $5.9 million, it may be no surprise that compensation was not all the Bauers requested. Said attorney Gwilliam, “What the Bauers want is to try and make sure that this doesn’t happen again, and that their son’s life will have some meaning, that it wasn't in vain. So in the settlement agreement, the Bauer’s demanded simply that the police finally listen to them.”

According to the settlement, the virtual “listening session” must be arranged within 30 days of the settlement being signed by all parties. The Bauers will have 10 to 20 minutes to explain what they would like to see happen when Pleasanton police officers respond to a mental health crisis. Police officials will then have a chance to talk about what has changed in the department since their son's death.

“Jacob lost his life over a few broken bottles at a grocery store," Rose Bauer said in a statement. "I hope this settlement creates real changes to stop police from using excessive force against the mentally ill.”

Notably, attorney, Gwilliam, said that “he was confident they could have gotten more in the settlement but that the Bauer family preferred to secure the meeting with police.

“I want everyone to remember that his death did not happen in vain, and maybe the terrible death and the terrible grief this has caused his parents might save someone else’s life someday,” Gwilliam said in an interview Monday.”

Maybe now they’ll listen.

 

In Medical News Today, Too Few Lawsuits Means Too Many Deaths

Too many people are dying of medical malpractice, or in dangerous nursing homes, or after being implanted with unsafe medical devices - because not enough people are suing. There I said it. Not enough lawsuits. Preventable death is what happens when accountability is weakened and information stays hidden. And politicians who kowtow to the insurance and medical lobbies are mostly to blame for this. And I’m sick of it. I’m sick of whiny insurance companies, sitting on boatloads of money while they raise rates on doctors and then falsely blame injured patients who rarely file lawsuits. Yet insurers still work to take away their rights.

I was reminded of this recently as the fog of COVID health care immunity laws began to lift and articles started surfacing about the ongoing state of patient safety.

Preventable Medical Errors are Rampant

Medical harm is “so widespread, so frequent, so massive, and so continuous that it rarely makes headlines,” wrote authors Michael Saks and Stephan Landsman recently in STAT (based on their new book). Put another way,

Death by medical error or accident is the nation’s leading cause of accidental death, exceeding all other causes of accidental death combined. Medical error and accidents kill approximately as many people each month in the U.S. as Covid-19 did before vaccines became available.

How have states responded? But stripping patients of their legal rights and then looking the other way, leaving patients to die. Take Dr. Death in Texas, one of the rare cases that actually did make headlines and even more unusually, has received Hollywood attention. Billy Corriher wrote in Facing South: 

"Dr. Death," a new drama on NBC's Peacock that was inspired by a true story, offers a disturbing look at the life of an incompetent Texas neurosurgeon named Dr. Christopher Duntsch, played by Joshua Jackson, and the patients he maimed.…

In the sixth episode, the show lays out how Texas law makes it nearly impossible to sue health care providers, meaning there's little accountability for negligent care or hiring decisions. A widower named Earle Burke, played by Grainger Hines, says that "no lawyer would take up the case" against Duntsch because of Texas' "tort reform" laws that make it harder to sue negligent doctors. 

Nearly half of all medical errors are preventable. In other words, a large chunk of patients (44%) would have a case if they could – or wanted to - go through the time, trouble and expense of going court. Yet almost no one sues. If they do decide to go to court, it’s extremely hard for patients to win these cases. And even if they do win, injured patients are generally severely undercompensated. (Lot’s of studies about this here.) And to top it all off, medical lobby groups have such control over public officials that even the worst, most incompetent physicians practice with impunity. 

Nursing Home Infection Controls Are STILL Bad

Could there be anything more tragic than the lack of COVID (and other) infection controls in nursing homes? Yet deadly COVID is still a problem as too many staff members remain unvaccinated. If only a strong civil justice system were available to ensure some accountability for nursing home negligence. But between dual “get out of jail free” cards of (COVID-related) legal immunity laws passed in most states and forced arbitration clauses used by most nursing homes, patients and families are faced with enormous legal hurdles if they try to hold a nursing home accountable for making these frail residents live in lethal Petri dishes.

Implanted Medical Devices Are A Horror Show

A new ProPublica article exposes a problem that actually is shockingly common: defective implanted heart devices that are allowed by the Food and Drug Administration (FDA) to go horribly wrong, and leaving patients (and surviving families) with neither medical nor legal recourse. This particular piece is about the HeartWare Ventricular Assist Device, or HVAD. As ProPublica writes,

The HVAD was implanted into more than 19,000 patients, the majority of whom got it after the FDA found in 2014 that the device didn’t meet federal standards. By the end of last year, the agency had received more than 3,000 reports of patient deaths that may have been caused or contributed to by the device.

But the FDA repeatedly failed to insist that the manufacturers, HeartWare and Medtronix, fix the devices’ problems. Even worse,

Patients with HVADs have little choice but to hope the devices keep working: The surgery to remove HVADs is so risky that both Medtronic and the FDA advise against it. The device is meant to be left in place until its wearer gets a heart transplant. Or dies.….

There are [] few documents available in state courts about faulty products, because of restrictions on lawsuits related to medical devices. The restrictions date back to a 2008 Supreme Court decision in a case against Medtronic. The court found that U.S. law bars patients and their survivors from suing device makers in state court, essentially because their products go through such a rigorous FDA approval process.

Congress has still not fixed the law to provide patients with defective heart implants some opportunity to go to court, get compensated, and hold medical device companies accountable in ways the FDA has so miserably failed to do. But sadly I suspect we may be waiting a long time.

Vaccine Hesitancy’s Odd Line in the Sand

I was listening to a news report the other day about the reasons for COVID vaccine hesitancy and one individual articulated an oft-cited concern: “I don’t want to put something in my body that the FDA has, so far, only approved for emergency use.” Some folks seem to feel this way even though the FDA approved emergency use based on clinical trials involving tens of thousands of people and nearly everyone with a medical degree is begging people to get it, having taken it themselves. Many everyday people apparently think that despite this, it’s their best medical judgement (sadly based on lethally- bad information) to risk serious illness and death to themselves and others in order to wait for the venerated seal of full FDA approval.

And then I thought, “should we tell them”?

Most of the drugs and supplements that we all ingest every single day have never gone through anything close to the clinical pre-market emergency approval process that the COVID vaccine already has. Here  are some examples:

Generic drugs. More than 80 percent of the drugs we take are generic. NONE have gone through any sort of clinical trial or pre-market approval process. These drugs are in the marketplace because they are supposed to be “bioequivalent” to brand name drugs, which have been FDA-approved. But despite what is commonly believed, generic drugs often do not match their brand name counterparts. They may contain some lower quality ingredients, which can affect a drug’s absorption into the bloodstream. The FDA sometimes approves a strength or dosage that hasn’t been tested at all. Even small design differences between generic and brand-name drugs can have health consequences. And to top it all off, we have no legal recourse if injured due to a generic drug’s unsafe design or labeling. (And that is thanks to the U.S. Supreme Court ruling against patients with horrendous generic drug injuries.)

Medical devices. As we wrote in 2012,

The FDA has a special rule –510(k) of the Federal Food, Drug, and Cosmetic Act – whereby drugs and devices that are “substantially equivalent” to a device already on the market are not required to go through more rigorous FDA approval.  This allows companies to market dangerous products for uses never really “approved” by the FDA, yet with the stamp of FDA approval!  [For example], the FDA approved surgical meshes for procedures like abdominal surgery.  But [Johnson & Johnson] began marketing them for use in a women’s vaginal area, treating problems like incontinence.  Subsequently, hundreds of women became severely injured and some died as the meshes began disintegrating, growing into tissue and becoming impossible to remove.  … The FDA [much later said] that the company should not have used 510(k) to fastrack these.  Not exactly quick work by the agency.

Supplements. Who here takes vitamins? Or any other kind of herbal or dietary supplement? The FDA doesn’t test any of them before they hit the market. The agency doesn’t even consider them to be “drugs.” As the American Cancer Society writes,

[Supplement] manufacturers are not required to test new ingredients or supplements in clinical trials, which would help find risks and potential interactions with drugs or other substances. The [law] gives the FDA permission to stop a company from making a dietary supplement, but only when the FDA proves that the product poses a significant risk to the health of Americans. This means they are found unsafe only after they cause harm. This is the reverse of the way prescription and non-prescription drugs are handled.

As we wrote in 2013:

Dr. David A. Baker, a professor of obstetrics, gynecology and reproductive medicine who has studied supplements, “called the state of supplement regulation ‘the Wild West,’ and said most consumers had no idea how few safeguards were in place. ‘If you had a child who was sick and 3 out of 10 penicillin pills were fake, everybody would be up in arms.  But it’s O.K. to buy a supplement where 3 out of 10 pills are fake. I don’t understand it. Why does this industry get away with that?’”

Of course, it shouldn’t. The point is, however, that the COVID vaccines are already far more regulated, and proven safe and effective, than nearly any other drug, device or supplement that we put in our bodies today. Plus unlike generic drugs, medical devices and dietary supplements, COVID vaccines have the eyes of the world on them - and they’re working. Not to mention the fact that more than 96 percent of doctors have already been vaccinated, fulling trusting their safety. It’s hard to feel safer than that.

Forced Arbitration: One Step Up, Two Steps Back

There were two big Amazon Twitter stories this week. The biggest one was about billionaire Jeff Bezos’ tone-deaf quote rubbing salt into the wounds of low wage Amazon workers forced to work in horrible conditions often without health insurance as the company pays no taxes. Bezos thanked these workers for paying him to play astronaut on a phallic rocket ship. (Some people were reminded of Gil Scott-Heron’s “Whitey on the Moon,” which you must watch.)

The second story received slightly less buzz so we thought we’d talk about that one today. This week, Amazon customers began receiving an email about their right to go to court against Amazon. I’m sure most people were scratching their heads about this, wondering, “Isn’t that already our right?” Of course it should be, but companies like Amazon have taken away that right in fine print found in online contracts that everyone “agrees to.” As if.

Replacing that right is what’s known as “forced arbitration,” which many companies use and requires that all disputes be resolved in individual, private, secret, company-controlled, rigged systems. By also preventing people from joining with others in class actions, the real goal and impact of these clauses is to make claims disappear, allowing companies to escape legal accountability for what they did wrong.

Woops, can you say “backfire?” Amazon decided to give up its “forced arbitration” requirement and allow itself to be sued in court. Why?  Because they were outsmarted. Specifically, rather than dropping claims, more than 75,000 Echo users, who were very angry that these Alexa devices were recording them without permission, filed for arbitration, hitting Amazon with a bill for “tens of millions of dollars in filing fees.”

But what Amazon giveth, it immediately taketh away. While Amazon has now agreed to allow itself to be sued in open court - as the Framers of our Constitution would have expected - it will not allow itself to be judged by juries - as the Framers would also have expected. We know they would have expected this because they enshrined the right to civil jury trial in the Bill of Rights (i.e., the Seventh Amendment). “We each waive any right to a jury trial,” Amazon customers supposedly now “agree to.” In other words, “eat dirt, James Madison.”

Amazon remains terrified of being judged by juries, i.e. the American public, but they are hardly alone. Take Airbnb, for example, which hasn’t even taken the steps that Amazon has and continues forcing people into arbitration. Read about the tragic story of a father whose daughter was sexually assaulted and murdered in a Mexican Airbnb rental “with no answers about how she died and no one arrested.”

The company sent them a check, but the family cannot sue to get any answers. As Bloomberg reported, “There’s no legal precedent for Airbnb’s potential liability for crimes that occur inside its listings, largely because the company’s terms of service pushes disputes with users into confidential arbitration.”

There are two important bills in Congress to stop companies from demanding that harmed customers agree to rigged arbitration before they are even allowed to use their service. The first one, the broad Forced Arbitration Injustice Repeal Act or the FAIR Act, has nearly 200 sponsors in the U.S. House of Representatives and 39 Senators. And there’s another bill, just introduced, that would deal with sexual assaults. It is bi-partisan, and it’s called the Ending Forced Arbitration of Sexual Assault & Sexual Harassment Act. Let’s get behind both of these important bills (and also, stop attacking juries please).

Welcome to Insurance Isle!

There is something particularly unseemly in how the property/casualty insurance industry has used its power to get rich off the COVID crisis. Not that insurance industry observers would expect anything less. This is an industry that never saw a crisis it didn’t try to exploit. In fact, after 9/11, the Center for Justice & Democracy wrote a whole paper on this very topic, called Shakedown: How the Insurance Industry Exploits a Nation in Times of Crisis. Pretty much a running theme over here.

Before COVID, the industry was in the early stages of deceiving businesses, consumers, and regulators about its financial condition in preparation for creating a national insurance crisis of skyrocketing rates. This, mind you, was while it was sitting on more cash than at any time in its history. “Juries were out of control again so your premiums have to go up,” the industry started saying. Juries, victims, and lawyers were suddenly creating an urgent need for insurers to price-gouge. (See a complete explanation here.)  

This is the same script they have used for the last 40 plus years to justify each prior liability insurance crisis, and what many experienced as a volcanic eruption in insurance rates. There have been three such "crises" before now.

It's easy to see a familiar yet bizarre pattern. To buy the industry's position, one would have to accept the notion that lawyers and juries were particularly aggressive in the mid-1970s (when rates shot up the first time), then stopped for a decade, then became aggressive for three years in the mid-1980s (when rates shot up a second time), then stopped for 13 years, then got all aggressive again from 2002-2006 (when rates shot up a third time), then they stopped for 13 years, and now, 13 years later, are aggressive again. Do they think we're that dumb? Who can't see an insurance industry cycle at work, which by the way is well recognized by the industry but they don't talk about it much. And to be clear, this cycle has nothing to do with claims or payouts. Actual data show those have remained stable throughout. (Why this cycle happens is all explained here.) But data and facts never stops the industry from trying to bamboozle the public. So in 2019, rate hikes accompanied by a new anti-jury crusade, began again.

But then COVID hit. Courthouses shut down. Jury trials stopped. People stopped driving, People drastically cut down on non-essential medical care, like elective surgeries, while at the same time most states passed laws immunizing hospitals and nursing homes from liability. Whoops! Now who’s gonna believe that backlogged juries, non-existent victims and lawyers who can’t get their cases heard, are driving rate hikes? Pile onto that the fact that insurers, who had already put virus exclusions in many commercial policies, indeed refused to pay virus-related business interruption claims and fought businesses in court while still marching down to Washington demanding a bailout (just in case they needed it) much like they did after 9/11.

Turns out, an insurance bailout isn’t what anyone needed from government officials. What was needed was someone to look at their books. Not only did they not refund money as they should have, they kept raising premiums while everywhere, claims dropped. Their profits doubled, their surplus (the extra money over and above what’s need to pay claims) ballooned to nearly 1 trillion dollars. Now it looks like they even hid profits in bloated reserves. Yet they are STILL raising rates.

And it’s not like we and other groups didn’t scream that this was exactly what was going to happen. (Can state regulators please start taking consumer groups seriously?)

Ha, I do sound a bit angry but actually I’m over it. I’ve decided it’s time reconsider this industry with the level of mockery it so richly – and I mean RICH-ly deserves. With humor. These people are a comedy show.

So in keeping with that theme, we present to you Insurance Isle, the latest from the Center for Justice & Democracy, who say: 

[We] decided to offer Insurance Industry Fat Cats a “safe” place to go so they can enjoy their outlandish profits in peace while commiserating with other Fat Cats.

But don’t worry, our extensive sourcing puts the lie to everything they say. And our funny illustrations help make the point.

So spend some time with us on Insurance Isle, where you can "Relax at Profit Beach." "Hoard Your Money at Pirate's Cove." "Shop on Spin Boulevard." "Chill While Our PR Experts Do the Work (Social Inflation Anyone?)." "Spend Hours at Whiner's Warf." Learn how auto insurance companies worked the pandemic for maximum greed, er, bliss. It’s sure to put a smile on your face – unless, of course, you’re an insurance company.

Download the brochure - and learn all about Insurance Isle here.

Civil Juries: Crushed by COVID

There a Radiohead lyric that goes “Let down and hanging around; Crushed like a bug in the ground.” I know there are a lot of ways to describe what happened to the civil jury system this past year but for some reason, squishing a fallen insect comes to mind.

As many have written, insects are an incredibly important part of our ecosystem. The “the lever pullers of the world,” some say. Hardly a nuisance, and we’d be dead without them. 

Similarly, civil jury trials – especially those deciding cases by people who have been wrongfully harmed - are a crucial part of our justice system. The U.S. Constitution was nearly defeated over its failure to guarantee the right to civil jury trial. (The Seventh Amendment eventually resolved the problem.) The right to jury trial has been secured not only by the U.S. Constitution, but by every state as well.  

But over life of the nation, the number of civil jury trials dropped precipitously. Even before the pandemic hit, for example, juries resolved, on average, less than 1 percent of state civil cases as well as state tort cases. The reasons for this, as described by Shari Seidman Diamond and Jessica M. Salerno in their 2020 law article, “Reasons for the Disappearing Jury Trial: Perspectives from Attorneys and Judges,” include both enactment of “tort reform” laws that limit the power and authority of juries, and forced arbitration clauses that demolish juries altogether:

For civil cases, 61.6% of respondents who practiced in jurisdictions with damage caps… said they played a medium or large role in making jury trials less appealing.…

Fifty-two percent of judges and attorneys also pointed to mandatory arbitration as having helped drive down the frequency of jury trials.

Many courts offer voluntary arbitration, overseen by a neutral mediator who is an expert in the pertinent legal issue. A growing number of companies have begun making this process mandatory for employees and consumers by including binding arbitration clauses in contracts.

“On average, workers who pursue legal claims through arbitration are less likely to prevail, and they receive smaller awards than those who pursue employment claims in court,” wrote Diamond and Salerno.

Already at a low point before COVID, now they’ve nearly or completely disappeared in many places. In an op ed in Maine’s Press Herald, Benjamin Gideon recently wrote:

When the pandemic struck last spring, Maine courts abruptly stopped conducting jury trials. It was an understandable measure to protect judges, litigants and jurors. At that time, no one yet knew how to adapt to the pandemic.

Less understandably, more than a year later, our civil justice system remains shuttered.…

Not only has our judiciary failed to implement strategies to resume civil (and for the most part, criminal) jury trials, our Supreme Judicial Court issued an order prohibiting trial judges from using their own ingenuity to find a way to conduct civil jury trials.

Now, as our courts are finally attempting to reopen, they face a dizzying backlog of criminal cases, which, the judiciary says, prevents them from holding civil jury trials. …

What’s more, insurance companies have done nothing but take advantage of this situation by refusing to settle cases. In New York, for example,  

Because there are no trials — except for a select few cases that went to trial last fall — insurance companies and defendants have little reason to settle beforehand, a common way to avoid juries awarding more money, lawyers say.

Insurance companies and defendants have instead dragged their feet and refused to pay out in some cases, which could force people to settle for less if they’re desperate for cash, according to lawyers in the field.

“The delay of jury trials brought on by COVID-19 has exacerbated what was already an untenable situation for New Yorkers seeking to exercise their right to civil justice,” said state Democratic Sen. Brian Benjamin.

As Mr. Gideon writes, “I am concerned that we will come to accept the misguided notion that the right to a civil jury trial is a luxury rather than a basic right established by our constitution.”  Yep, James Madison would be seriously bugged by that. 

Insurance: The Essential Guide to a Bewildering Industry

Are you sick and tired of the property/casualty insurance industry? What I mean is, are you tired of the P/C insurance industry using endless amount of confusing data that no understands, and then asserting its “superior knowledge” of insurance to make all kinds of demands on the rest of us? Like raising our rates, denying our claims, or lobbying for laws that strip us of our legal rights, all while blaming everyone but themselves?

Well, the Center for Justice & Democracy says, “no more!” CJ&D has figured out a way to help explain this industry while keeping you appropriately entertained because, let’s face it, insurance sometimes can be a little boring. But not to CJ&D. They’ve developed a fun (yep, very fun) new manual called, Insurance: The Essential Guide to a Bewildering Industry. Or just go to InsuranceFatCat.com for a look.

This manual is fully illustrated (by Austin's Jason Stout) using a very appropriate Fat Cat motif, and includes sections like, “Crying All the Way to the Bank,” “Hiding Wealth with Tricks and Loopholes,” “Anyone Else Would Go to Jail,” and “When Words Aren’t What They Are.”

It is easily shareable both as a printed document and online. So spread the fun. And don't take their *$%# anymore.